Frequently Asked Questions
Where are you located?
110 A North Locust Street, Floyd, Virginia 24091
What are your hours?
Mon–Sat 10 am to 6 pm
Sunday Noon to 5 pm
How can I reach you?
Call (540) 745-7701 or email info@sacredstarandstone.com.
What forms of payment do you accept?
In the shoppe we accept cash and all major credit cards. Dragon eggs are accepted upon inspection and determination of validity. We do not accept feral spawn.
Online, every order is paid securely through PayPal: your PayPal balance, Venmo, PayPal Pay Later, or any major debit or credit card. You do not need a PayPal account to pay by card.
Do you offer wholesale?
Wholesale is available by appointment. Please contact us to set one up.
How long does shipping take?
Most orders leave within 1 to 2 business days. Delivery within the US usually takes 3 to 7 business days after that. You will get an email with tracking as soon as your package is on its way.
Why did my order arrive in more than one package?
To get your items to you as quickly as possible, larger orders sometimes ship in more than one package. You will receive tracking for each one.
Can I return an item?
For everyone's safety, we cannot accept returns on anything that is consumed or applied: herbs, teas, tinctures, oils, incense, resins, bath and body items, and similar products. Once these leave our hands we can't be sure they haven't been opened or tampered with, so they can't go back on the shelf.
Other items (books, jewelry, statues, decor and the like) may be returned unused and in their original packaging if you contact us within 10 days of delivery.
If anything arrives damaged or isn't what you ordered, contact us within 10 days of delivery with a photo and we will make it right, whatever the item.
Can I pick up my order at the shoppe?
Yes, for items marked "Available for pickup at our Floyd shoppe". Choose pickup at checkout and there's no shipping charge. We'll email you as soon as your order is ready to collect.
Do you ship internationally?
Yes. Contact us for a shipping quote before ordering outside the United States. Customs duties and taxes are the buyer's responsibility.
A note on our products
Our products are sold for spiritual, ceremonial and entertainment purposes. They are not intended to diagnose, treat, cure or prevent any disease. Please consult a qualified professional for medical advice.
Still wondering? Send us a message.
